Archive for the 'Communication Skills' category:

How to Shift Guilt into Positive Action

Monday 7 April 2008

Guilt is a tremendous waste of energy. It does no one any good.

Guilt is all about feeling bad. Using guilt, you can make yourself feel bad, make someone else feel bad, manipulate yourself into doing something that you don’t want to say or do, manipulate others into saying or doing things they don’t want to say or do. Using guilt, if you let them, others will manipulate you into doing something that you don’t want or need to say or do.

Guilt is grounded in standards and values. Standards and values are expressed with words such as - must, have to, ought to, obligated to, vowed to, should, responsible for, etc. The most used word is ’should’.

I should work harder. I mustn’t talk so much. I should lose 10 pounds. I have to exercise more. I ought to drink less. I should go to church more often.

You can ’should’ on yourself and you can ’should’ on others. It’s a guaranteed way to make yourself and others feel bad.

Wants and needs are expressed with words that describe what we want or don’t want, what we need or don’t need, our preferences, passions, interests, tastes, etc.

I want to work with people. I need to feel wanted. I love music. I am fascinated with antique cars. I need some exercise. I need quiet to focus. I love holding my grandson. I hate licorice. I don’t want to travel any more. I don’t need as much sleep as I used to. I’m crazy about tennis.

When we feel guilt, either of our own making or from what others say or do to us, it is often because our (or someone else’s) standards and values are opposed to our wants and needs.

E.g. I should visit my friend in the hospital more often.

You may not like hospitals so you avoid visiting your friend. You are also busy in your life and have difficulty finding the time to go. You value your friend and have a standard of how friends interact so you make yourself feel guilty for not acting accordingly. Or, you use the guilt to make yourself visit your friend. People often do or say things, not because they want or need to but in order to stop or avoid feeling guilty.

Sometime guilt is employed to avoid confrontation or to control your own impulses. Perhaps you’re mad at someone but you feel it is risky or unsafe to be angry with that person so you turn the anger back on yourself. Only you experience the anger as guilt. “I should not be angry. I’m a bad person. There must be something wrong with me.” There is less danger of confrontation; there’s less danger of losing control of your own impulses. And, you feel bad.

Guilt is energy. When you feel guilty, turn that energy into productive action:

If you are religious or spiritual shift the energy of guilt into prayer. Prayer is the action of sending energy to God. You can pray for God to help you. You can pray for God to help others.

For example, When you feel guilty about not visiting your friend in the hospital shift from feeling guilty into praying for your friend.

Prayer is something you can do for your friend, no matter where you are or what you are doing. Praying for your friend will help you feel good about yourself. Guilt is passive, it does not do your friend any good. Prayer is active and may help your friend. There have been scientific studies that show that prayer is effective. Guilt is negative energy going round and round inside your head and body. Prayer is positive energy going outward into the universe.

This does not mean that you wont visit your friend. When you feel better about yourself you are more likely to visit, or contact in some other way (phone, email, card, flowers), because you want to, not because you should.

If you are not religious then consider how the universe is made up of energy. The sun is energy. Gravity is a force. Wind is energy. X-Rays give off energy. The human body emanates heat.

When you feel guilty turn the energy of guilt into positive vibes and send them out into the universe or send them to yourself. Sending positive vibes makes you feel good about yourself and about others.

This is using your energy productively, effectively and wisely. When people feel good about themselves, they are more likely to live by the standards and values that they hold. They don’t need guilt to make them do it.

With care and concern,

Dr. Bea Mackay

Communication skills: How to handle mixed messages & RETURN TO SENDER

Saturday 29 March 2008

A mixed message is a message that can be taken different ways. Mixed messages cause lots of communication problems in intimate relationships and in relationships in general.

First of all, you need to know when you’re are getting a double or mixed message. The way you know is by your feelings (confused) and your thoughts (puzzled). These feelings and thoughts are your cues to guide what you say and do in response.

When messages do not match they are incongruent and come in various forms.

1. What a person says conflicts with what they said previously.

2. What a person does conflicts with what they did previously.

3. What a person says conflicts with what they do.

4. What a person says conflicts with their body language.

When you receive a double or mixed message, without expectation or demand for change, send both messages back to the sender.

RETURN TO SENDER: Give both message back as feedback to the sender. Report what was said, what was observed and describe behaviors. When you communicate in this way, the sender is more likely to respond in a positive reasonable way. If you respond in an attacking, blaming, contemptuous or sarcastic manner then the sender is mostly likely to be hurt, angry and defensive.

You cannot control how the sender receives your feedback; you can only control how you deliver it.

WHEN WORDS DO NOT MATCH WORDS: Examples of what to say.

1. Last week you said your think mothers should stay home with their babies (words) and now you’re saying mothers should work outside the home to be good role models for their children (words). I’m wondering which you believe or if you believe both.

2. I’m having trouble figuring this out. You just told me you love me very much (words) and now you’re saying you need some space from me (words).

WHEN WORD DO NOT MATCH BEHAVIORS: Examples of what to say.

1. I don’t get it. You complain about me not helping (words) yet you re-do everything I do (behaviors).

2. I’m confused. You say you want me to be affectionate (words) yet when I touch you, you push me away (behaviors).

3. I’m confused. You said you would help me (words) but now you’re going to the store.

4. I’m puzzled. You said you wanted to spend more time with your kids (words) but when they are here, you often go off by yourself (behaviors).

WHEN WORDS DO NOT MATCH BODY LANGUAGE. Examples of what to say.

1. I’m puzzled. You say you’re fine (words) yet you look sad (body language).

2. I’m confused. You said you like my plans for Saturday night (words) yet the tone of your voice has an angry edge to it (body language).

3. You say you’re listening to me (words) but you have not looked at me (body language), so I’m not sure.

You cannot stop or prevent your partner from sending you mixed messages. What you can do is change how you respond to them. By telling the other about your confusion you are letting them know the impact of their behavior on you. This has the potential to improve communication.

When the other knows they are sending mixed messages, they can clarify. It could be that they are not really conflicted and don’t realize they are sounding or acting like they are.

If the sender is truly conflicted, however, your feedback brings their incongruence to their attention. It’s like holding a mirror up to them so that they can more clearly see themselves. Now, if they want, they can address it. This too, has the potential to improve communication.

Experiment with this skill and see how communication shifts.

With care and concern,

Dr. Bea Mackay.

Relationship Communication Skills: Put the Inside Outside

Saturday 1 March 2008

Put the Inside Outside is another communication skill that I teach clients in both individuals and couples sessions.

When people talk to each other they often think thoughts or have feelings that they do not reveal to others. Most of the time this is perfectly OK. It certainly would not be appropriate to say everything one is thinking or feeling. Yet often, when more information is given there are fewer misunderstandings and a greater connection.

It can be as simple as letting others know you are feeling pressured for time. In a session with client(s) if I’m running late, I often start to speak faster and may interrupt my clients, especially when working with couples. When I notice myself doing that I will say to clients, “The session is almost over and I’m feeling pressured for time to complete what we’re doing.” This helps them understand what is going on with me and lets them know that I’m not impatient with them. They experience how it feels to be informed and usually want to cooperate. I am also teaching them the skill of Put the Inside Outside by modeling it.

When working with couples I often find that partners do not let each other know what is going on inside of them, positive or negative. They do not give each other feedback. It leaves each partner guessing and hoping that the impact of what they said is what they meant.

Example: In a couples session.

Wife to husband, “I appreciate how you help with the kids when you get home.”

Husband, “Well I always do that.”

Dr. Bea, ” Your wife just told you something that she appreciated about you. What was that like?”

Husband, “What do you mean?”

Dr. Bea, “Well, did you like her telling you that?”

Husband, “Yeah, it felt good.”

Dr. Bea, “Let her know.”

Husband to wife, “It felt good to hear you appreciate what I do.”

Dr. Bea to wife, “What was it like to hear that from him.”

Wife, “It felt really good.”

We all laugh.

Often it is the simple things that people communicate to each other that can make a big difference in their communication and their connection with each other.

With care and concern,

Dr. Bea Mackay

Do it Yourself Relationship Help at B-Sort.com

Relationship Communication Skills: After the Fact

Tuesday 26 February 2008

The After the Fact communication skill is one of the many communication skills that I teach my clients. It is a very useful skill that facilitates connection between partners.

Many clients tell me that during a discussion, argument or fight they often cannot think of what to say in the moment but then later, they come up with what they could have or should have said. They find this very frustrating.

For some reason, spouses often think if they missed out saying or doing something in the moment that nothing can be done. So they do nothing. Often they stew or ruminate about it but it does not occur to them that they could possibly remedy the situation.

It is not always possible to think of what to say or do in the moment. Sometimes people are distracted with something or someone else. When people are anxious they often cannot think, so they say or do nothing. Or, they may blurt out something they don’t mean or something that is not even relevant. Sometimes people laugh in situations like this and the laughter is misunderstood.

In ongoing relationships it is always possible to bring up an issue later. Later can be minutes, hours, days or even years. This keeps the lines of communication open and strengthens the connection between couples.

Examples:

A while ago you said ………. to me . I was surprised and didn’t know what to say. Well, now that I’ve had a chance to think about it I …………

You know yesterday when we were talking about …………… I kind of blurted out …………. I didn’t mean it. What I wished I’d said to you was………….

I’ve been thinking about what we talked about last week, you know, about ……… I want to add …………….. and let you to know it’s important to me that ……………

It’s been a month since we had that fight about ………. It is still bothering me. Let’s talk about it again.

When we married (10 years ago) you said you never wanted to ……………. I want to know if that is still true for you.

When people use the After the Fact communication skill frequently, the time between the incident and the delayed communication tends to shorten. Gradually, the time becomes so short that partners are better able to think of what they want to say or do what they want to do in the moment. It’s not essential to occur in the moment, After the Fact is just fine.

The After the Fact skill is extremely helpful to keep a couple emotionally connected with positive feedback and behaviors.

Examples:

I really had a good time last night. (One partner to another about making love.)

You know, last week when we went to the concert I was so focused on getting there on time I didn’t tell you how great you looked.

The last time my parents were over you treated them really well. I appreciate how welcome you made them feel.

While the After the Fact communication skill is really helpful for couples, it is also helpful in many other situations as well - parenting, work, and social interactions.

With care and concern,

Dr. Bea Mackay

Do it Yourself Relationship Help at B-Sort.com