Archive for the 'Communication Skills' category:

Relationship Communication Skills: Turn your Questions into Statements.

Friday 2 May 2008

People often ask questions when they are really making statements. Sometimes this is intentional but mostly people don’t even realize they are communicating in this way.

Some examples:

“Do you want to see a movie tonight?” may actually be “I want to see a movie tonight and I want you to come with me.

Are you leaving now? may actually be “I don’t want you to leave now.”

“Don’t you have to be somewhere by 8:00?” may actually be “I want you to leave so I can get back to what I was doing.”

“Did you take out the garbage?” may actually be “ If you have not taken out the garbage I’m going to be mad at you because I have to do the bulk of the household chores. The least you can do is take out the garbage.”

“Are you coming to bed soon?” may actually be “I’m feeling randy and I’m hoping I can entice you into making love.”

“Have you done your homework?” may actually be “If you have not done your homework you’re going to be in trouble because I need you to do well in school.”

“What are you doing?” could really mean “I don’t like what you’re doing!” or “I really like what you are doing!”

Usually the person being asked this kind of question takes it at face value, as a request for information, and answers accordingly. This may develop into an argument that neither want to have on a topic that is not the real issue.

If a husband asks his wife – Do you have to go out tonight? – she may explain that she has made a commitment and needs to keep it. “I promised Janie I’d have coffee with her.” or “ I need to get groceries.” The conversation may escalate into an argument about whether or not she really has to go or that she is going out too much. Perhaps she feels he’s trying to control her.

What the husband is actually saying is “We’ve both been really busy lately and I would like to spend some time with you?” If he had made this statement, his wife would know what is really going on with him and be able to respond to the real issue. She could generate options. She could set up a time to be together soon. She could come home early. She could put off what she was going to do to another time. Depending on the situation, she could invite him to go with her. Now the couple is communicating clearly with each other. Each feels cared about rather than frustrated.

Usually a question is just a question - a request for information. But many questions are really disguised statements with the sender’s real message hidden within them. When that happens people can feel interrogated, manipulated, attacked or put on the spot. When questions are disguised statements a person can feel set up and get defensive. These kinds of questions create resentment which leads to lots of arguments and poor communication. After awhile spouses become wary of any questions. Before long relationships deteriorate.

By making statements instead of asking questions communication remains clear. The real issues are more likely to get addressed in a friendly, respectful and even caring manner.

With care and concern,

Dr. Bea Mackay

10 Memory Tips for Handling Life’s Little Lapses.

Tuesday 22 April 2008

The following is Part 1 of a previously published article that I wrote.

I see and hear more and more people criticizing themselves when they forget a name, a word, or forget what they were going to say or do. Criticism is unnecessary and counterproductive to both feeling good about yourself, and remembering your intent. I’d like to help people of all ages minimize these common mental ‘lapses in life’.

Young people have moments. They lose their train of thought, forget where they put things, or can’t remember names or common words. They walk into a room or open a cupboard and forget what they were going to do or get. Because it does not happen too often, they dismiss them.

I was 22 when I got married. I put my marriage license in a ‘safe’ place. I have never found it to this day. I never thought that I was losing my mind or that I was stupid. I was just frustrated that I could not find it when I needed it.

These moments happen more often as we age. We’ve accumulated so much information through our lifetime of experiences. When we forget, we get anxious and think we are ‘losing it’. We scare ourselves into thinking we might be going senile. We doubt our own mental functioning. And, with a focus on youth, we are afraid other people are judging our mental capabilities.

For most of my adult life I’ve put items on the stairs to take up (or down) to another level. Then, for some reason when I need to go upstairs, I grab the things on the stairs and put them away. Distracted, I forget the reason I was originally went upstairs.

How we handle these moments can determine how long they last, how often they happen and how we feel about ourselves. More importantly, we can influence whether we remember or forget.

1 Be kind to yourself. Judging and criticizing yourself for forgetting is the worst thing you can do. People are often self-effacing, making remarks such as “I’m must have Alzheimer’s”. Beating yourself up short-circuits the remembering process. It creates anxiety. It makes you feel badly about yourself. You are now focusing on forgetting instead remembering. It’s counter productive. What you need and want to do is remember.

2 Take deep breath. Anxiety is the biggest culprit when it comes to forgetting. A little anxiousness can be helpful but when anxiety gets too high it interferes with thinking. Taking a deep breath reduces your anxiety so that you are more likely to remember what you want to say or do.

3 Stop. Look. Wait. Taking a moment to pause allows the mind to remember. People are often thinking and doing several things at one time. The key is not to think while you’re waiting. If you open a cupboard and can’t remember what you wanted: Stop. Gaze at the items in the cupboard. Wait. Most of the time what you were looking for will pop back into your mind. If you are in the middle of a conversation and you lose your train of thought - Stop. Be quiet. Wait. It may take from 5-30 seconds. If no one talks for these moments you are more likely to recall what you were going to say.

4 Mentally retrace your thoughts. If you are in a conversation and forget your train of thought, take a few moments to think back to what you were saying just before you lost your train of thought. If possible, get the person or people to help you with this process. As you do that, often you will suddenly remember what you were saying. When my clients (of all ages) forget what they were going to tell me I remind them of what we were talking about just before they lost their train of thought. Most of the time this process triggers their memory.

5 Retrace your behaviors, mentally and literally. If you go to do something and then forget what you were about to do, pause and stand still. Mentally review what you were doing just before. Back up in your mind to an earlier point. Then imagine all the actions you did up until this moment. This usually works. If this still does not trigger your memory, then actually go back to an earlier point and retrace your steps. As you retrace your steps often what you were about to do will suddenly come to you.

6 Cue word. If you remember what you are going to say or do but cannot say it or do it immediately because of circumstances, conger up a cue word that will remind you. If possible - SAY IT OUT LOUD or write it down.

7 Let it come later. You can try too hard to remember. Let go. Go on to something else. Let it bubble up. The word or name will probably come to you when you are in the middle of something else.

8 Reassure. Everyone forgets. Helping others remember helps them to relax and be less anxious. Share that you frequently forget too. This is called normalizing. When people know that they are not the only ones who have this problem they feel normal. Then they relax and are more likely to remember. You will feel good about helping them. When you help others in this way you will more likely be able to reassure and be kind to yourself when you forget.

9 Be patient. When someone is talking to you and they forget a word or a name tell them to take their time. Then wait. This helps the person relax and be less anxious. They are more likely to remember because they are less likely to feel judged or criticized. They are able to focus more on remembering than worrying about what you think of them. If you are uncomfortable with the silence, your anxiety will affect them and it will be more difficult for them to recall. When you are patient with others in this way you will more likely to be patient with yourself when you forget.

10 Laugh in fun. Good-natured laughter helps people relax. There is warm reassuring laughter that stems from a kind heart and good intent. Then there is teasing that makes fun of someone else. Avoid teasing others as they more likely to take the negative side to a joke than the fun side. People who feel secure within themselves usually are able to laugh things off and not take it seriously. People who are insecure often feel mocked or put down.

You can change how you treat yourself and how you respond to others. Treat yourself well and you will feel better about yourself. You will feel less anxious. You will be happier. These lapses will be shorter, less frequent, and less threatening. Then they will remain what they should be - only minor nuisances in life.

© Bea Mackay, Ph.D. 2004

How to Improve Your Relationships in the Present by Talking about the Past. Part 2:

Tuesday 15 April 2008

Reframing

Reframing is taking an same event (or circumstance) and giving it a new and different meaning. That is, looking at old stuff in a new way.

I worked with a man in his 30’s who had come for help with work issues. During the work it became clear that he did not feel good about himself. He recalled a vivid memory of an event that happened when he was 19. He was sitting in a diner with friends enjoying a hamburger and fries when his distressed father came into the restaurant and told him that one of his younger sisters had been hit by a bus and killed. He said he did not feel bad when he heard the news. All he thought about was how good the fries and ketchup tasted.

Soon after he felt very guilty about thinking about the taste of food when something so tragic had happened. He concluded that he must not care about his sister. He judged himself harshly - that he was a bad brother and a bad person. I told him that if that were true, he would not be bothered about his reaction to this event and probably would not even have remembered it. But this statement had no impact on him.

Then reframed the situation and circumstances. I told him I saw it in a different way. How I saw it was that he was shocked by the terrible news and went numb. Then he focused on the taste of the fries because the moment before he heard the terrible news, life was very good. A part of him went into denial and just wanted life to be as it had been just moments before he heard the news. He focused on the taste because he did not want the news to be true.

The client resonated with my reframing of the circumstances. Immediately, he felt tremendous relief. The meaning I gave for his behavior matched his experience. (If it had not matched his experience he would not have had this response.)

He could now let go of the guilt he’d felt for years. His old conclusion dissolved because it was now obvious to him how deeply he cared about his sister. He came to a new conclusion that made him feel good about himself, increasing his self-esteem. The increase in his self-esteem translated into the work issues that he had originally come to counseling for.

Taking the same event from the past and looking at it with new eyes is another way to change the present.

With care and concern,

Dr. Bea Mackay

How to Improve Your Relationships in the Present (and Future) by Talking about the Past: Part:1

Friday 11 April 2008

Getting More Information About the Past

Many people say, “There is no use talking about the past, you can’t change it.” I think it is their idea of how they and other people recover from an event or events that were traumatic. Perhaps it is the only way they know how to deal with difficult painful events and circumstances.

It’s true. You cannot change events that happened in the past. But what you can change by talking about the past is how you think and feel in the present. When you think and feel differerently in the present then the future has new possibilities.

There are many ways that talking about the past helps change the present. One way is to get new information about the past.

An example of this happens in the movie “The Mermaid Chair”. A woman who’s beloved father died when she was 9 goes back to care for her troubled mother. At the time of his death, she was told that her father had died when his boat exploded out at sea. She was not told that,in fact, her father had been terminally ill with a debilitating disease and that he killed himself. Her mother and several other people colluded with each other to assist in his suicide and make it look like an accident. The reason for their secrecy was that the father did not want to live and yet did not want his daughter to think that he abandoned her. (I’m not saying it’s a good movie but the plot makes for a good example). What the young girl had concluded was that she was to blame for his death because, against her mother’s wishes she had given her father a pipe. He would smoke his pipe when he went out on the boat with her. She created a fantasy about how the sparks from his pipe had caused the explosion. Over time, her fantasy became her truth. Because she had disobeyed her mother she never told anyone that she thought his death was her fault.

While she was helping her troubled mother she found the pipe in her mother’s belongings. With this new evidence she realized that she had not been responsible for his death. Her mother and the others told her the truth about his death. All those years she had carried the burden of his death on her shoulders unnecessarily. Finding out the real truth from the past changed how she felt about herself in the present and would influence how she lived in the future.

Thus getting new information by talking about the past can change the present. This can be healing.

With care and concern,

Dr. Bea Mackay